Maintenance FAQs
FAQ #1
How do I set up my WiFi?
Step 1
Find the closet in your Barracks Townhome with your internet hook up. There should already be a modem in the closet (this is the property of the Barracks Townhomes HOA). You will need to purchase your own router.
Step 2
Watch this video to learn how to install a modem and router.
Step 3
Once the modem and router are connected, email [email protected] with your:
- Full Name
- MAC Address (Found on the bottom of the modem)
- Barracks Townhomes Address
- Phone Number
This is our bulk account representative at Optimum. Be on the lookout for a phone call from Optimum to finish setting up your WiFi.
Step 4
To set up extended cable or DVR packages, you may do so by contacting Optimum at [email protected]. You will be billed directly for these additional services.
Should you have any problems with the cable or internet please contact Optimum at 1-866-950-3278. Please provide the MAC address on the modem so Optimum can locate the account
FAQ #2
How do I adjust my thermostat?
FAQ #3
How do I fix a jammed garbage disposal?
FAQ #4
How do I unclog a toilet?
FAQ #5
How do I use my breaker box?
FAQ #6
How do I unclog my shower drain?
FAQ #7
How do I set up the channels on my TV?
FAQ #8
How do I submit a maintenance request?
Is the problem INSIDE or OUTSIDE of your Townhome? If it’s inside (air conditioning, heat, appliances) please contact our maintenance team by submitting a work order through your resident portal. If it’s outside (trash, fences, yards) please contact the neighborhood HOA.