Maintenance FAQs
FAQ #1
How do I set up my WiFi?
Step 1
Find the closet in your Barracks Townhome with your internet hook up. There may already be a modem in the closet. If not, you will have to go to the Optimum office on Texas Ave and pick one up. You will need to purchase your own router.
Step 2
Watch this video to learn how to install a modem and router.
Step 3
Once the modem and router are connected, call (866) 347-4784 and ask to Speak to a Representative. Have the following information prepared before calling.
- Full Name
- MAC Address (a 12-digit alphanumeric number that is on a sticker on the bottom or back of your modem)
- Barracks Townhomes Address (including zip code)
Let this representative know you need to speak with someone in the “Residential MDU Bulk department” to provision your modem. They may ask you for an account number or access code, but you can tell them you do not have one, but you have the MAC address on the back of the modem and the full address of your home. They should be able to transfer your call to the correct department and help provision your modem. This is also the number you will call if you ever have issues with your internet. Please note that they may ask you about a cable box, but you do NOT need one. You will need to complete a channel scan (see Step 4) to set up your cable.
Step 4
Once Optimum confirms your Wi-Fi has been set up, you can set up your cable. Watch this video to learn how to use your TV’s channel scan.
FAQ #2
How do I adjust my thermostat?
FAQ #3
How do I fix a jammed garbage disposal?
FAQ #4
How do I unclog a toilet?
FAQ #5
How do I use my breaker box?
FAQ #6
How do I unclog my shower drain?
FAQ #7
How do I set up the channels on my TV?
FAQ #8
How do I submit a maintenance request?
Is the problem INSIDE or OUTSIDE of your Townhome? If it’s inside (air conditioning, heat, appliances) please contact our maintenance team by filling out a work order request through Property Meld. If it’s outside (trash, fences, yards) please email the Barracks HOA.