Move-In Day FAQs
FAQ #1
How should I prepare for Move-In Day?
We’re glad you asked!
1. Pay your first month’s rent & admin fee through your tenant portal.
You should have already received access to your tenant portal and a welcome email detailing how to pay your first month’s rent. If you have not received this communication, please email our leasing manager at [email protected] to get set up.
2. Register with Obligo or pay your security deposit.
Choose whether you want to pay a traditional security deposit (1.5x your rent, paid up front) OR use Obligo as an alternative (12.5% of your security deposit charged annually). You can pay your security deposit through your tenant portal or sign-up for Obligo on their website.
3. Create a Pet Screening profile.
Regardless of whether you are bringing a pet to live with you at The Barracks, you will need to complete a Pet Screening Profile. If you are bringing a pet, you will also need to sign a Pet Agreement and pay our pet fee before move-in day.
4. Sign up for a Move-In Day check-in time.
On Wednesday, July 24, you will receive an invitation to sign up for a check-in time. You must check in at your chosen time on August 1. Don’t forget to bring a Photo ID to your check-in time. We need to confirm your identity before we give you your keys.
5. Buy the following items in your hometown and bring them with you! The stores in College Station are going to be crazy:
- Toilet paper
- Shower curtain & rod
- Internet Router (you need this to set up your WiFi)
FAQ #2
How do I pay my rent?
You will pay your rent through your tenant portal. You should have already received access to your tenant portal and a welcome email detailing how to pay your first month’s rent. If you have not received this communication, please email our leasing manager at [email protected] to get set up.
FAQ #3
Do you offer payment plans for rent?
We do! Here’s how to get set up:
1. Sign up for Flex.
Enter your personal and property details, check your eligibility for a Flex credit line, add a payment method, and choose your payment schedule.
2. You fund part of your rent to unlock your credit line.
Once your bill is posted in your rent portal, Flex can either automatically pull funds from your linked payment account or you can initiate the process manually.
3. Flex helps pay your rent in full to your property.
Depending on your property, Flex will either pay your rent for you or you will use a Flex funded payment method to pay in your rent portal.
4.You pay Flex back later in the month.
Flex will automatically process your payments based on the schedule you choose. You can also pay in the app when it’s convenient for you.
5. Enjoy flexible rent when you need it!
You’ll be able to split your rent as long as your account is in good standing. You also have the option to turn off rent autopay or cancel at anytime.
FAQ #4
How do I pay my security deposit?
You have two options for a security deposit at The Barracks. You can either pay a traditional security deposit (1.5x your rent, paid up front) OR use Obligo as an alternative (12.5% of your security deposit charged annually).
Either way, you are responsible for returning your unit to the same condition you received it when you move out. If any painting, cleaning, or repair outside of normal wear and tear is still necessary after you move out, Obligo will pay these charges on your behalf to The Barracks and then collect the balance from you.
Obligo operates EXACTLY how a security deposit would… you just don’t have to put all the cash down up front.
You can pay your security deposit through your tenant portal or sign-up for Obligo on their website.
FAQ #5
How do I set up my WiFi and Cable?
Step 1
Find the closet in your Barracks Townhome with your internet hook up. There should already be a modem in the closet. You will need to purchase your own router.
Step 2
Watch this video to learn how to install a modem and router.
Step 3
Once the modem and router are connected, call (866) 347-4784 and ask to Speak to a Representative. Have the following information prepared before calling.
- Full Name
- MAC Address (a 12-digit alphanumeric number that is on a sticker on the bottom or back of your modem)
- Barracks Townhomes Address (including zip code)
Let this representative know you need to speak with someone in the “Residential MDU Bulk department” to provision your modem. They may ask you for an account number or access code, but you can tell them you do not have one, but you have the MAC address on the back of the modem and the full address of your home. They should be able to transfer your call to the correct department and help provision your modem. This is also the number you will call if you ever have issues with your internet. Please note that they may ask you about a cable box, but you do NOT need one. You will need to complete a channel scan (see Step 4) to set up your cable.
Step 4
Once Optimum confirms your Wi-Fi has been set up, you can set up your cable. Watch this video to learn how to use your TV’s channel scan.
Step 5
To set up extended cable or DVR packages, you can email our bulk account representative at Optimum at [email protected]. You will be billed directly for these additional services.
FAQ #6
How do I adjust my thermostat?
FAQ #7
Where do I pick up my mail key?
The United States Postal Service owns and maintains all mailboxes in The Barracks neighborhood. In order to get your mailbox key, take a copy of your lease to the Post Office at 2121 E William J Bryan Pkwy in Bryan with your ID and a copy of your lease (only one person per home needs to go). You will pay for a mail key and be assigned a mailbox within our neighborhood.
FAQ #8
How do I get access to The Cove?
Now that you’re move-in official, you can take advantage of your exclusive membership to The Cove at BearX! Enjoy surfing, tanning, and floating in the massive lazy river with your roommates, or bring along two guests for free with your membership.
Head over to BearX with your ID to activate your membership.
The Cove’s hours are Mon: CLOSED, Tue-Fri: 2-8pm, and Sat & Sun: 12-8pm.
FAQ #9
How can I stay updated on what's going on in the community?
Glad you asked! Follow us on social media for community-wide announcements, important info on the 30+ resident events we host every year, and to participate in frequent giveaways.
FAQ #10
What is the gate code to the Community Pool?
98765
FAQ #11
Where and when is trash picked up?
Trash pickup occurs on Tuesdays and Fridays. Please refer to the map below for the additional dumpster locations we provide during move-in day.
FAQ #12
What is the mowing schedule?
Please keep your pets inside and make sure your yard is accessible until 4pm on the day it is being mowed.
MONDAY
Lieutenant
Sergeant
Corporal
Capps
Wakewell
General (3300-3414, 3416, 3418, 3420, 3422)
TUESDAY
Cullen
Airborne
Deacon (203-315)
Travis Cole (3102, 3104, 3106)
WEDNESDAY
Gunner
Old Ironsides
Baby Bear
Commando
Deacon (400-516)
THURSDAY
Travis Cole
Kimber
Armored
Tang Cake
General (3415-3525)
Deacon (101-141)
FRIDAY
Papa Bear
Hayes
Momma Bear
Cain
Newcomb
Knox
Goldilocks
Marvel
FAQ #13
How do I submit a maintenance request?
Is the problem INSIDE or OUTSIDE of your Townhome? If it’s inside (air conditioning, heat, appliances) please contact our maintenance team by filling out a work order request through your resident portal. If it’s outside (trash, fences, yards) please email the HOA.
FAQ #14
Do you require renter's insurance?
Yes, but it’s included in your Resident Benefits Package. The benefits package includes:
- Renters Insurance – You’re automatically added to our master insurance policy. We’ve secured a industry-leading value policy from an A-rated carrier.
- Monthly Air Filter Replacements and Installation – Changing your air filter every month is required of all Barracks residents, but who has time for that? We’ll purchase and install a fresh filter every month.
- Credit Building – You can now build your credit by renting too! Boost your credit score each time you pay rent on time. We retroactively report your on-time payments to the credit bureaus for up to 24 months.
- Resident Rewards Program – Earn rewards points whenever you pay your rent on time! These points can be used to buy gift cards on the Piñata online marketplace. You should receive a welcome email from Piñata with a link to download their app to your smart device.
- Identity Protection – $1M for all adult leaseholders, complete with a US-based Identity Restoration Specialist.